It’s challenging to provide excellent customer service consistently at one location or on one team, let alone across your entire organization. Teaching people what to do is not enough. You must establish a foundation of empowerment so each person is able to make in-the-moment choices to delight customers, grow loyalty, and build your business.
Winning Customer Loyalty:
The 7 Habits of Outstanding Customer Service
Give Responsibilities To Your Employees And Empower Them
Customers demand in-the-moment solutions—are your team members empowered to make them?
“One customer well taken care of could be more valuable than $10,000 worth of advertising.”
Inspire employees to serve customers in ways that will exceed their expectations.
We focus on the critical paradigm shifts needed to build a sustainable customer-centric culture. These new paradigms enable employees to see themselves and their customers in a totally new way.
Employees learn to:
- Identify the greatest opportunities to win a customer’s heart.
- Behave in the ways that create loyal customers.
- Keep these behaviours “top of mind.”
- Define their unique customer service strengths and how to use them.
- Turn unhappy customers into enthusiastic promoters.
Succeed with a costumer-first culture.
Most customer service training focuses on skills—what to say and do. At FranklinCovey, we take an inside-out approach and focus on your beliefs and paradigms—who you are— to create a culture where every person puts customers first.
This training is based on foundational books by two powerful leaders in personal effectiveness and customer loyalty: Stephen R. Covey, author of The 7 Habits of Highly Effective People which sold 25 million copies and Fred Reichheld, author of bestselling book The Ultimate Question 2.0, Bain & Company Partner and creator of (NPS).
Available in the All Access Pass
The FranklinCovey All Access Pass allows you to expand your reach, achieve your business objectives, and sustainably impact performance.
Provides the essential skills and capabilities your workforce needs to drive your initiatives forward.
Our flagship offering provides everything in the Personal Effectiveness Pass plus our time-tested leadership offerings.
Built for organizations that need to solve for specific business outcomes, including sales performance, customer loyalty, and execution. Includes everything in All Access Pass.