Loyalty leaders use superior service as a competitive advantage to keep customers coming back—and 70% of a great customer experience comes down to the behaviour of frontline employees. So are your leaders coaching your frontline employees to provide a better experience than your competitors? And is that service consistent across the organization?
Customer Loyalty Solutions
Each Moment Counts When Creating a Loyal Customer
Why Customer Loyalty Matters
At FranklinCovey, we help front line leaders inspire, train, and coach their employees to delight more customers. We also provide accurate customer service metrics for holding frontline teams accountable. Within two to three years, our clients frequently delight 5-10% more customers—making a big impact on their bottom line and delivering a 5-10X return on their investment.
Watch the Leading Customer Loyalty overview with Sandy Rogers, Global Customer Loyalty Practice Leader
How We Help
Our customer loyalty experts help organisations and individuals with:
Collect statistically valid feedback from a representative sample of customers and employees.
Increase the visibility of customer-service metrics so managers get real-time feedback.
Apply an accountability process at frontline teams so they deliver exceptional customer service more often.
Measure and improve employee engagement.